At Dylo Motion Solutions LLC, customer satisfaction is important to us. This Refund Policy explains the conditions under which refunds may be issued for our services.

By purchasing our services, you agree to the terms outlined below.

Eligibility for Refunds

Refund requests may be considered if:

• We are unable to deliver the purchased service.
• We cancel your order before work has begun.
• A duplicate payment was made.
• An unauthorized transaction is confirmed.

All refund requests are reviewed on a case-by-case basis.

Non-Refundable Services

Unless otherwise required by applicable law, refunds will generally not be provided once:

• Work has started on your project.
• A completed service has been delivered.
• Digital assets, files, or deliverables have been provided.
• A service has been customized specifically for your business.
• Delays result from missing information, approvals, or materials from the client.

Project Cancellation

You may request to cancel your project before work begins.

If work has already started, you may be responsible for payment corresponding to the work completed up to the cancellation date.

Subscription Services

If we offer recurring subscription services, you may cancel your subscription at any time.

Cancellation will stop future billing but does not automatically entitle you to a refund for previous payments unless required by law.

How to Request a Refund

To request a refund, please contact us with the following information:

• Full name
• Order or invoice number
• Date of purchase
• Reason for the request

Email: contact@dylomotionsolutions.com

We aim to review all refund requests within 5 business days.

Approved Refunds

If your refund request is approved, the refund will be issued using the original payment method whenever possible.

Please allow 5–10 business days for the refunded amount to appear in your account, depending on your payment provider or financial institution.

Chargebacks

If you experience an issue with your purchase, we encourage you to contact us before initiating a chargeback with your bank or payment provider. We will make every reasonable effort to resolve the matter promptly.

Changes to This Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated Effective Date.

Contact Us

Dylo Motion Solutions LLC

539 W. Commerce St #5356
Dallas, TX 75208, USA

Website: https://dylomotionsolutions.com

Email: contact@dylomotionsolutions.com

Phone: +1 (325) 202-4907